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Protection of Personal Information

POPIA Policy

Last updated: July 2026

This policy explains how Elevare Building Solutions approaches the protection of personal information under the Protection of Personal Information Act 4 of 2013.

Responsible business: 2022/757223/07 t/a Elevare Building Solutions

On this page

  1. Purpose
  2. POPIA Processing Principles
  3. Information and Purpose
  4. Operators and Project Resources
  5. Security Safeguards
  6. Data Subject Participation
  7. Direct Marketing
  8. Complaints and Contact

1. Purpose

Elevare aims to process personal information lawfully, reasonably and transparently for legitimate business and service purposes.

2. POPIA Processing Principles

Accountability

Elevare remains accountable for its decisions about how and why personal information is processed.

Processing Limitation

Information should be processed lawfully, reasonably and only to the extent relevant to the requirement.

Purpose Specification

Information is collected for defined purposes connected to enquiries, quotations, services and business administration.

Further Processing Limitation

Any later use should remain compatible with the purpose for which the information was obtained or have another lawful basis.

Information Quality

Reasonable steps are taken to use information that is complete, accurate and current for the intended purpose.

Openness

Elevare provides practical information about what is collected and how it is handled.

Security Safeguards

Reasonable safeguards are applied according to the nature of the information and processing activity.

Data Subject Participation

People may exercise applicable access, correction, deletion and objection rights through the privacy contact.

3. Information and Purpose

Personal information may be received through:

  • Website enquiries
  • Email
  • WhatsApp
  • Telephone
  • Quotations
  • Client and supplier interactions
  • Service and project administration

It is used only for defined and legitimate purposes connected to enquiries, quotations, services, communication, security and legal obligations.

4. Operators and Project Resources

Elevare may use hosting providers, email providers, subcontractors and specialist resources. Only information reasonably required for the relevant task should be shared.

Appropriate confidentiality and responsible handling are expected according to the relationship and scope. Elevare remains responsible for its own decisions regarding the processing of personal information.

5. Security Safeguards

Safeguards include controlled access, form validation, nonce and spam protection, temporary rate limiting, responsible email handling, limited sharing, and record review and deletion when information is no longer reasonably required.

Where a security compromise triggers legal notification duties, Elevare will address notification to affected persons and the Information Regulator as required by applicable law.

6. Data Subject Participation

Subject to applicable law, a person may request access, correction, deletion where appropriate, object to certain processing, or withdraw consent where processing depends on consent.

Send requests to info@elevarebs.co.za. Reasonable identity verification may be requested before information is released or changed.

7. Direct Marketing

Elevare does not use website-enquiry information for unsolicited electronic direct marketing unless an appropriate legal basis or consent exists.

8. Complaints and Contact

Privacy and Information Officer enquiries
info@elevarebs.co.za
Telephone
+27 83 310 3942

Information Regulator complaints page ↗ (opens in a new tab)

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2022/757223/07 t/a Elevare Building Solutions