1. Introduction
This Privacy Policy describes how Elevare Building Solutions handles personal information when someone visits the website, submits an enquiry or communicates with the business through another contact channel.
2. Information We Collect
Information provided directly
- Enquiry-form information: full name, email address, telephone or WhatsApp number, property location or suburb, property type, service required, description of the required work, access, timing or occupant considerations, and privacy consent.
- Email and WhatsApp messages.
- Telephone enquiry details.
- Quotation and service-related information.
- Documents or photographs voluntarily supplied through email or WhatsApp.
Technical information
- Standard hosting and security logs.
- Browser, device, page-request or diagnostic information where produced by hosting or security systems.
- A short-lived hashed identifier used by the form to reduce repeated spam submissions.
The custom form sends submitted enquiry content by email to info@elevarebs.co.za and does not store that enquiry content in the WordPress database. The form plugin does not deliberately store a visitor’s raw IP address.
3. How We Use Information
- Reviewing and responding to enquiries.
- Assessing property requirements and preparing quotations.
- Coordinating visits, services and resources.
- Communicating about work.
- Maintaining appropriate business, accounting and project records.
- Preventing spam, misuse and security threats.
- Meeting legal, regulatory and contractual obligations.
- Protecting legitimate business and client interests.
4. Lawful Processing
Elevare processes personal information only where there is an appropriate lawful reason, which may include consent, taking requested steps before entering into an agreement, performing an agreement, complying with legal obligations or protecting legitimate interests.
This summary is general information about Elevare’s approach and is not legal advice or a blanket guarantee.
5. Sharing of Information
Relevant information may be shared only where reasonably necessary with:
- Project-specific subcontractors or tradespeople.
- Appropriately qualified or registered resources.
- Hosting, email, website and security service providers.
- Accountants, legal advisers or other professional advisers.
- Regulators, law-enforcement bodies or authorities where legally required.
Elevare does not sell personal information.
6. Email, Telephone and WhatsApp
Information sent through email or WhatsApp is also processed by the relevant platform or service provider. WhatsApp is an external platform governed by its own terms and privacy practices.
Please do not send unnecessary banking, identity, health or other sensitive information through ordinary messaging channels.
8. Retention
Information is retained only for as long as reasonably required for:
- Responding to the enquiry.
- Preparing or managing quotations.
- Completing services.
- Accounting and legal records.
- Resolving disputes.
- Security and fraud prevention.
- Legitimate business recordkeeping.
9. Security
Elevare uses reasonable organisational and technical safeguards appropriate to the information and context. These include form validation, access controls, nonce and spam protection, temporary rate limiting, limited sharing and responsible handling.
No website, email service or internet transmission can be guaranteed completely secure.
10. Data Subject Rights
Subject to applicable law, a person may request:
- Confirmation that information is held and access to personal information.
- Correction or updating of personal information.
- Deletion where legally appropriate.
- Objection to certain processing.
- Withdrawal of consent where processing depends on consent.
- Information about how their data is used.
- A complaint to the Information Regulator.
Send requests to info@elevarebs.co.za. Identity may need to be reasonably verified before information is released or changed.
11. Children and Special Personal Information
The website is intended for adult property owners, representatives and business contacts. Elevare does not intentionally solicit children’s information.
Visitors should not submit special personal information unless it is genuinely necessary and specifically requested.
12. Complaints
Privacy concerns should first be sent to info@elevarebs.co.za.
13. Policy Changes
This policy may be updated when services, systems, legal obligations or information practices change. The latest revision date will appear at the top of this page.